वापसी और धनवापसी नीति

This Refund and Return Policy explains your rights and options regarding returns, cancellations, and refunds when purchasing from Mebenopel. This policy complies with applicable European Union consumer protection laws, including the Consumer Rights Directive and legal guarantee requirements.

By placing an order on our website, you agree to this policy.

1. Scope of This Policy

This policy applies to all purchases made from Mebenopel, including:

  • Physical video games and related products

  • Digital games, activation keys, and downloadable content

  • Pre-orders and promotional purchases

Different rules may apply depending on whether the product is physical or digital.

2. Right of Withdrawal for EU Consumers (Physical Goods)

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days without providing a reason.

The withdrawal period expires 14 days after the day you receive the goods.

To exercise your right of withdrawal, you must notify us by email at support@mebenopel.com before the withdrawal period expires. You should include your order number and a clear statement of your decision to withdraw.

3. Returning Physical Goods

After notifying us of withdrawal:

  • You must return the item within 14 days of informing us.

  • Items must be unused, in original packaging, and in resalable condition unless defective.

  • You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

  • We recommend using a tracked shipping method, as we are not responsible for lost returns.

4. Refunds for Physical Goods

Once we receive and inspect the returned item, we will process your refund.

  • Refunds will be issued within 14 days after we receive the returned goods or proof of return.

  • Refunds include the product price and the standard delivery cost originally paid (if applicable).

  • Additional delivery upgrades (express shipping, premium delivery) are non-refundable.

  • Refunds will be made using the original payment method unless otherwise agreed.

We may reduce the refund if the item shows signs of unnecessary handling beyond what is needed to check its nature and function.

5. Digital Products and Activation Keys

For digital content supplied electronically (including game keys, downloadable games, and in-game items):

By completing your purchase and receiving the product immediately, you:

  • expressly consent to immediate delivery, and

  • acknowledge that you lose your 14-day right of withdrawal once delivery begins.

This is in accordance with the EU Consumer Rights Directive (2011/83/EU).

6. Faulty or Invalid Digital Products

If a digital key or downloadable product:

  • does not work,

  • cannot be activated, or

  • does not match its description,

you must contact support at support@mebenopel.com within a reasonable time and provide:

  • your order number,

  • screenshots or evidence of the issue,

  • any error messages received.

If the defect is confirmed, we will:

  • provide a replacement key or product, or

  • issue a full refund if replacement is not possible.

7. Legal Guarantee (EU Consumer Rights)

Under EU law, consumers are entitled to a minimum two-year legal guarantee for defective physical goods.

If a product is:

  • faulty,

  • not as described, or

  • not fit for purpose,

you are entitled to repair, replacement, or refund as required by law.

This guarantee applies independently of any commercial warranty.

8. Pre-Orders

For pre-ordered products:

  • You may cancel your pre-order at any time before the product is delivered or activated for a full refund.

  • Once a digital pre-order key or content has been delivered, withdrawal rights no longer apply if immediate delivery was consented to.

If a pre-ordered product is delayed indefinitely or cancelled by us, you will receive a full refund.

9. Non-Returnable Items

The following items are generally not eligible for return or refund, unless faulty or required by law:

  • Delivered digital activation keys

  • Downloaded digital content

  • Opened software with broken seals (where applicable)

  • Gift cards or promotional codes already redeemed

10. Incorrect or Damaged Items

If you receive an incorrect or damaged physical item:

  • Contact us within 48 hours of delivery.

  • Provide photos of the packaging and product.

We will arrange:

  • a replacement, or

  • a full refund, including return shipping costs where applicable.

11. How to Request a Return or Refund

To request a return or refund, contact:

Email: support@mebenopel.com

Please include:

  • Full name

  • Order number

  • Product name

  • Reason for return

  • Evidence if the product is defective

We will respond with instructions and the next steps.

12. Processing Times

  • Return review: typically within 2–5 business days after receiving the item or evidence

  • Refund processing: may take 5–10 business days depending on your payment provider

Bank or card processing times are outside our control.

13. Abuse of Policy

We reserve the right to refuse returns or refunds if:

  • there is evidence of misuse or fraud,

  • repeated suspicious refund requests occur,

  • digital products were already used or redeemed,

  • the policy is being exploited in bad faith.

This does not affect your mandatory consumer rights under EU law.

14. Changes to This Policy

We may update this Refund and Return Policy from time to time.
The latest version will always be published on this page with the updated date.

15. Contact Information

If you have questions about returns or refunds, contact us:

Email: support@mebenopel.com
Address: 4 Norfolk St, Manchester M2 1DW, United Kingdom

By placing an order on this website, you confirm that you have read and understood this Refund and Return Policy.