This Privacy Policy explains how Mebenopel collects, uses, stores, and protects your personal data when you use our website, purchase products, or interact with our services. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable EU and national data protection laws.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
The data controller responsible for your personal data is:
Email: support@mebenopel.com
Address: 4 Norfolk St, Manchester M2 1DW, United Kingdom
2. Personal Data We Collect
We may collect and process the following categories of personal data:
Information you provide directly:
Full name
Billing and shipping address
Email address
Phone number
Account login details
Messages sent to customer support
Order and purchase information
Information collected automatically:
IP address
Browser type and version
Device information
Time zone and location (approximate)
Website usage data (pages visited, clicks, session duration)
Cookies and tracking technologies
Information from third parties:
Payment confirmation data from payment providers
Delivery status from shipping carriers
Authentication data if you sign in via third-party services (if applicable)
3. How We Use Your Personal Data
We process your data only when we have a lawful basis under GDPR, including contract performance, legal obligations, legitimate interests, or your consent.
We use your data to:
Process and deliver your orders
Provide digital game keys or downloadable content
Manage your account
Provide customer support
Send transactional emails (order confirmations, receipts, delivery updates)
Prevent fraud and secure our platform
Improve website functionality and user experience
Comply with legal and tax obligations
With your consent, we may also use your email to send:
Promotional offers
Game releases and updates
Marketing newsletters
You may withdraw marketing consent at any time.
4. Legal Bases for Processing
We rely on the following GDPR legal bases:
Contract performance — to process orders and provide services
Legal obligation — to comply with tax, accounting, and consumer laws
Legitimate interests — to improve services, prevent fraud, and maintain security
Consent — for marketing communications, optional cookies, or analytics where required
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Ensure website functionality
Remember user preferences
Analyze traffic and performance
Provide relevant marketing (if consented)
Where required by EU law, non-essential cookies are used only after you provide consent via the cookie banner.
You can manage or withdraw cookie consent at any time in your browser settings or site preferences.
6. Sharing Your Personal Data
We do not sell your personal data.
We may share your data with trusted third parties only when necessary:
Payment processors (to handle transactions)
Shipping and logistics providers
IT hosting and cloud service providers
Customer support tools
Analytics providers
Legal or regulatory authorities when required by law
All processors are required to handle data securely and in compliance with GDPR.
7. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
European Commission adequacy decisions, or
Standard Contractual Clauses (SCCs), or
Other lawful GDPR transfer mechanisms.
8. Data Retention
We retain personal data only as long as necessary:
Account data — while your account remains active
Order and invoice data — as required by tax and accounting laws (typically up to 7–10 years)
Support communications — as needed to resolve issues and improve service
Marketing data — until you withdraw consent
After retention periods expire, data is securely deleted or anonymized.
9. Your GDPR Rights
Under GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing based on legitimate interests
Request data portability
Withdraw consent at any time
Lodge a complaint with your local EU data protection authority
To exercise your rights, contact us at support@mebenopel.com.
We may need to verify your identity before fulfilling requests.
10. Data Security
We implement appropriate technical and organizational security measures to protect your data, including:
Secure HTTPS encryption
Access controls and authentication
Payment security via certified providers
Monitoring for unauthorized access
Regular system updates and security practices
However, no online service can guarantee absolute security.
11. Children’s Privacy
Our website is not intended for children under 16.
We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us and we will remove it.
12. Third-Party Links and Platforms
Our website may contain links to third-party services or require external gaming platforms for product activation.
We are not responsible for the privacy practices of those third parties. Please review their policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
The updated version will always be posted on this page with a revised “Last updated” date.
14. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us:
Email: support@mebenopel.com
By using this website, you acknowledge that you have read and understood this Privacy Policy.
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