These Terms govern your use of the Mebenopel website and the purchase of goods and services from us. By using this website or placing an order, you agree to these Terms.
1. Company Information
Mebenopel operates within the European Union and complies with applicable EU consumer protection and data protection laws.
Email: support@mebenopel.com
Address: 4 Norfolk St, Manchester M2 1DW, United Kingdom
2. Eligibility and Acceptable Use
You must be at least 18 years old, otherwise you must use the website under the supervision of a parent or legal guardian.
You agree not to misuse the website, attempt to gain unauthorized access, disrupt services, or use the platform for unlawful purposes.
3. Products and Availability
We sell digital and/or physical video games, downloadable content, activation keys, and related gaming products for PC and consoles.
Our goal is to ensure the accuracy of prices, descriptions, and availability information. However, errors may occur. We reserve the right to:
Correct inaccuracies,
Cancel orders related to pricing errors or technical mistakes,
Limit quantities per customer.
If we cancel your paid order, you will receive a full refund.
4. Prices and VAT
All prices are listed in [currency] and include VAT unless otherwise stated in accordance with EU law.
Additional delivery costs (if applicable) are shown at checkout before payment.
5. Payments
We accept the stated payment methods shown at checkout.
Your order will be processed after payment authorization is confirmed.
We may suspend or cancel a transaction if there is suspicion of fraud or unauthorized use.
6. Digital Content and Immediate Delivery
For digital products (game keys, downloadable games, in-game content):
By purchasing digital content with immediate delivery, you expressly agree to the following:
Immediate performance of the contract, and
Acknowledge that you lose your right to withdraw from the purchase within 14 days once delivery has begun.
This complies with the EU Consumer Rights Directive (2011/83/EU) regarding digital content supplied electronically.
If a digital key is defective or unusable, you are entitled to a replacement or refund in accordance with EU consumer guarantees.
7. Right of Withdrawal (for EU Consumers)
For physical goods:
You have the right to withdraw from the purchase within 14 days of receiving the item without giving any reason.
You must notify us before the withdrawal period expires.
Items should be returned unused and in the original packaging unless defects are found.
Refunds will include the original standard delivery cost (if applicable).
Return shipping costs may be paid by you if the product is not defective or incorrect.
For digital content:
The right of withdrawal does not apply once delivery has begun with your consent.
8. Legal Guarantee and Defective Products
In accordance with EU requirements, consumers are entitled to a minimum two-year guarantee for defective goods.
If a product is defective, not as described, or does not work:
You may request repair, replacement, or a refund.
We may request proof of the defect.
Remedies will be provided within a reasonable time and without significant inconvenience.
9. Delivery
Digital products are usually delivered instantly after payment confirmation.
Delivery times for physical goods are approximate and may vary depending on carrier delays or customs procedures.
Customers must provide accurate delivery information. We are not responsible for delays caused by incorrect addresses provided by the customer.
10. User Accounts
If you create an account:
Ensure the security of your login credentials.
You are responsible for actions performed using your account.
We may block accounts used for fraud, abuse, or resale violations.
11. Intellectual Property
All website materials, including branding, design, graphics, and content, belong to Mebenopel or its licensors and are protected by EU copyright and intellectual property laws.
Copying, distributing, or reusing any content without written permission is prohibited.
12. Limitation of Liability
Nothing in these Terms excludes consumer rights under EU law.
To the extent permitted by law, Mebenopel is not liable for:
Indirect or consequential losses,
Hardware or software incompatibility beyond the stated requirements,
Service interruptions caused by third-party platforms,
Loss of access due to external gaming account bans or platform restrictions.
13. Privacy and Data Protection (GDPR)
We process personal data in accordance with the EU General Data Protection Regulation (GDPR).
Please review our Privacy Policy for more information about:
What data we collect,
How we use it,
Your rights to access, correction, deletion, and data portability.
14. Third-Party Platforms
Some products require accounts with third-party services (for example, console or PC gaming platforms).
We are not responsible for restrictions, bans, or policy changes imposed by those providers.
15. Dispute Resolution
If you have a complaint, please first contact us at support@mebenopel.com.
EU consumers may also use the EU Online Dispute Resolution (ODR) platform.
16. Governing Law
These Terms are governed by the laws of the Netherlands and applicable European Union legislation.
Consumers retain mandatory protections provided by the laws of their country of residence within the EU.
17. Changes to These Terms
We may periodically update the Terms.
The latest version will always be published on this page with the updated date.
By using this website or placing an order, you confirm that you have read and agree to these Terms and Conditions.
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